Single Point of Contact

Single Point of Contact

El término Single Point of Contact (Punto Único de Contacto) o SPOC se utiliza a nivel técnico para referirse al punto central de contacto para mantener la comunicación con clientes y usuarios. Para ITIL, el Service Desk debería ser el SPOC de la empresa, de forma que todas las comunicaciones entre usuarios/clientes y departamento IT transiten por un mismo canal.


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  • Single Point of Contact — Als Single Point of Contact bzw. einheitlicher Ansprechpartner wird in einem Unternehmen eine zentrale (also einzig mögliche) Anlaufstelle für ein bestimmtes Thema oder Problem oder eine festgelegte Tätigkeit bezeichnet. Zweck Der Zweck eines… …   Deutsch Wikipedia

  • point of contact — noun a) The single person who represents an organization, for a specific task. b) A person who is associated with a defined Internet entity …   Wiktionary

  • Point (tennis) — A point is the smallest unit of scoring in tennis.Play of a single pointThe players (or teams) stand on opposite sides of the net. One player is designated the server , and the opposing player, or in doubles one of the opposing players, is the… …   Wikipedia

  • point — n. & v. n. 1 the sharp or tapered end of a tool, weapon, pencil, etc. 2 a tip or extreme end. 3 that which in geometry has position but not magnitude, e.g. the intersection of two lines. 4 a particular place or position (Bombay and points east;… …   Useful english dictionary

  • Contact geometry — Contact form redirects here. For a web email form, see Form (web)#Form to email scripts. The standard contact structure on R3. Each point in R3 has a plane associated to it by the contact structure, in this case as the kernel of the one form dz − …   Wikipedia

  • Single malt whisky — is a whisky made at one particular distillery from a mash that uses one particular malted grain, which is ordinarily barley. Single malts are typically associated with Scotland, though they are also produced in various other countries.[1] Under… …   Wikipedia

  • Contact juggling — is a form of object manipulation that focuses on the movement of objects such as balls in contact with the body. Although often used in conjunction with toss juggling , it differs in that it involves the rolling of one or more objects without… …   Wikipedia

  • Point — may refer to the following: Contents 1 Business and finance 2 Engineering 3 Entertainment …   Wikipedia

  • Contact lens — Contacts redirects here. For the software application, see Address book. A pair of contact lenses, positioned with the concave side facing upward …   Wikipedia

  • Contact mechanics — Continuum mechanics …   Wikipedia

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