Operating Level Agreement
- Operating Level Agreement
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OLA (Operating Level Agreement) Se podría traducir como Acuerdo del Nivel de Operación.
Es un contrato que define las relaciones técnicas internas que son necesarias en la empresa proveedora de un servicio para dar soporte a los SLAs pactados entre esta y la empresa que recibe el servicio.
Los OLAs especifican procesos técnicos en términos entendibles por el proveedor y pueden dar soporte a uno o más SLAs.
Enlaces externos
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2010.
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