Email response management —o erm— se puede traducir por optimización de la gestión de los emails de entrada masiva. Una solución ERM permite a los contact center una gestión de los emails más rapida, más eficaz y una deducción de los costes (personal, teléfono...).
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Email-archivierung — E Mail Archivierung ist eine eigenständige Bezeichnung für eine langfristige, unveränderliche und sichere Aufbewahrung elektronischer Nachrichten. Grundlage dieser Archivierung sind zum einen gesetzliche Anforderungen für die lückenlose… … Deutsch Wikipedia
Email Archivierung — E Mail Archivierung ist eine eigenständige Bezeichnung für eine langfristige, unveränderliche und sichere Aufbewahrung elektronischer Nachrichten. Grundlage dieser Archivierung sind zum einen gesetzliche Anforderungen für die lückenlose… … Deutsch Wikipedia
Lead management — is a term used in general business practice to describe methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing techniques. Lead management facilitates a… … Wikipedia
Climatic Research Unit email controversy — Date 17 November 2009 Location Climatic Research Unit, University of East Anglia Also known as Climategate Inquiries House of Commons Science and Technology Committee (UK)[1] Independent Climate Change Review (UK) International Science Assessment … Wikipedia
Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… … Wikipedia
Computer security incident management — In the fields of computer security and information technology, computer security incident management involves the monitoring and detection of security events on a computer or computer network, and the execution of proper responses to those events … Wikipedia
Simple Network Management Protocol — (SNMP) forms part of the internet protocol suite as defined by the Internet Engineering Task Force (IETF). SNMP is used in network management systems to monitor network attached devices for conditions that warrant administrative attention. It… … Wikipedia
Intelligence dissemination management — This article is part of a series on intelligence cycle management, and deals with the dissemination of processed intelligence. For a hierarchical list of articles, see the intelligence cycle management hierarchy. It is a classic maxim of… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Knowledge Management — (KM) comprises a range of practices used by organisations to identify, create, represent, distribute and enable adoption of what it knows, and how it knows it. It has been an established discipline since 1995 [Stankosky, 2005] with a body of… … Wikipedia
